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Hibernation and Shutdown Problems Troubleshooting

Are you having problems with the hibernation or shutdown feature on your computer not working?
  • To open an administrator command prompt, in the Search field under the Start menu type "CMD" and press CTRL+ENTER.
  • If you multi-boot your computer Windows will not hibernate if it detects that its not the primary OS installed on the partition marked for start-up on the first bootable Windows drive.

The steps below can help you troubleshoot and resolve problems with the hibernation and shutdown features.

  • To see the status of the computer power management state, From an administrator command prompt, type "POWERCFG -A"
  • Try disconnecting all unnecessary devices from your computer, and see if that fixes the problem
  • Make sure the ACPI option is enabled in your computer's BIOS.
  • To see any processes or drivers that are making power requests, from an administrator command prompt, type "POWERCFG -REQUESTS". 
  • Make sure the Hibernation feature is enabled in the operating system, from an administrator command prompt type POWERCFG -H ON.
  • To see a detailed report about your computer's energy management configuration, from an administrator command prompt type: POWERCFG -ENERGY
    • Notes: 
      • The "Errors" and "Warnings" sections can contain details about devices that may be preventing sleep mode from working.
      • Make sure to close all programs before running this commend so you don't receive false warnings.
  • Run an anti-malware scan of your computer to make sure that there no malware background processes.  
  • Run Windows Update and make sure that you install all the latest  updates for your computer's operating system, applications and drivers.  
    • Note: Sometimes the video driver can cause hibernation and shutdown problems.
  • Check with your computer's motherboard and video card manufacture's web sites for the latest firmware updates for these devices.
  • Rebuilding the C:\HIBERFIL.SYS file (note: this file can sometimes get corrupted from system crashes)
    • Disable the hibernation feature, from an administrator command prompt type POWERCFG -H OFF.
    • Re-enable the functionality, from administrator command prompt type POWERCFG -H ON.
      • Note: If the first two steps don't fix the problem, disable the hibernation feature, delete the C:\HIBERFIL.SYS file (this file is hidden), then re-enable it again.
  • Check the 
    • Event Log (to open this program, in the Search field under the Start menu and type "Event Log")
    • Reliability Monitor ( to open this program,  under Control Panel\System and Security\Action Center)
    • Device Manager (to open this program, in the Search field under the Start menu  and type "Device Manager")
  • Use MSCONFIG program to disable all non-Microsoft background services and start-up applications.
    • Warning: Be careful when using this program, you can prevent application or services from starting correctly by disabling dependencies.  If you're not sure what you're doing avoid this step.
  • Make sure that your computer's critical system files have not been corrupted, from an administrator command prompt type: SFC /SCANNOW

If you're computer is not waking up when you touch the keyboard or move the mouse try the following troubleshooting steps:

  • To see a list of the devices that are "armed" to allow the system to be awakened, from an administrator command prompt type POWERCFG -DEVICEQUERY WAKE_ARMED
    • To see the name of the last device to wake the system, from an administrator command prompt type POWERCFG -LASTWAKE 
    • To disable a device (such as a network connection) from waking the system, from an administrator command prompt type POWERCFG -DEVICEDISABLEWAKE <DeviceName>
  • Scheduled tasks can wake the system at timed intervals. To see if there are any wake timer from an administrator command prompt type powercfg -waketimers.