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Troubleshooting Sound Problems

Are you having problems with the audio or speakers on your computer? Below are some troubleshooting techniques to help you diagnose most problems.
  • Open the Sound control panel
    • Right-click the device and check this settings, makes sure the speakers are Set as Default Device.
    • Right-click the device, and select Configure Speakers or Test (this will play an audio sound through the device).
    • Right-click the device, and select Properties, select the Levels tab, make sure the speakers are not muted or turned down. Press the Balance button, and make sure the balance is set correctly.
      • While in this control panel, check the Enhancements and Advanced tabs, and press the Restore Defaults button in each tab.
  • Check the Device Manager, make sure the device is showing up under Sound, video, and game controllers.
    • Right-click the device, and select "Properties", and make sure it’s says This device is working properly.
  • Make sure the speakers are plugged in the correct audio jack (for stereo speakers, use the green jack), and make sure the audio cable is not loose.  Try unplugging and re-plugging the cable into the device, and necessary replace the cable.
  • Make sure your speakers are working, the volume is turned up and the power is turned on.
  • Using the same cord that is plugged into your computer, try plugging in an MP3 player or other device into the speakers and make sure they're able to play music.
  • If you're still having problem, check Windows Update or the computer or motherboard manufacture's web site for updated audio drivers.
  • Plug-in a set headphones into the computer audio output jack make sure the audio is turned up and enabled on your computer.

Note: If your computer's motherboard has audio capabilities built into it, and you also have a separate device that has audio capabilities (e.g. sound card) make sure you have the right device enabled and are plugged into it.

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J Savitt,
Oct 2, 2011, 8:25 AM
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J Savitt,
Oct 2, 2011, 8:25 AM
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J Savitt,
Oct 2, 2011, 8:26 AM
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